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Harold Lloyd |
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THE
BUSINESS PERSON
Harold was the President and C.E.O. of a 14-Unit
retail organization for 10 years. The company
consisted of 10 convenience stores with gasoline,
two combo supermarket/discount stores, one conventional
supermarket, and one deep discount health and
beauty aid supermarket. His team of 1000 associates
were market leaders. They were innovative and
dedicated to superior customer service.
THE MENTOR/AUTHOR
For almost two decades, Harold has worked very
closely with small and large businesses to provide
a “powerful push in the right direction!”
His mission is to provide qualified, executive
level assistance to companies on a temporary basis,
eliminating the need to add permanent top management
overhead. To further assist his clients, Harold
authored the book “It’s About Time,”
which focuses on time management to coincide with
his seminar of the same name. The book is currently
a core course in Cornell University’s Distance
Education.
THE HANDS-ON OWNER
After 14 years of coaching others, Harold decided
to return to the business world in a more hands-on
capacity... partly to test the theories he has
been espousing for over a decade. Harold and Deanna
Lloyd are the area franchise developers for Friendly’s
Restaurants in the Tidewater Virginia area. Their
first store was voted Norfolk, Virginia’s
#1 Casual Dining Restaurant for 3 consecutive
years. Their company, The Friendly Folks’ Company, has agreed to build a total of 6 restaurants
in 8 years.
THE STUDENT/TEACHER
Harold completed his formal education at the University
of Pennsylvania’s Wharton School with a
Bachelor of Science degree in Economics and went
on to earn his MBA with Honors in Marketing from
the University of Chicago. His appreciation for
the formal education process motivated him to
teach part time at two community colleges over
an 8-year period. This community service rewarded
Harold and his company with the opportunity to
instruct, observe and recruit some of his best
students.
THE PRESENTER
Harold's practical, exciting ideas and dynamic
presentation style have combined to earn a highly
regarded reputation. This is reflected in his
top ratings at numerous appearances at such prestigious
events as the Food Marketing Institute convention
held each May in Chicago. Harold creates two new
presentations each year, which keeps his subject
matter fresh. And his audiences seem to appreciate
new solutions to their new problems.
THE FAMILY MAN
Though Harold has a lot going on in his business
life, his family comes before all. His wife, Dee,
daughters Deanna and Randee, and son Alex are
his passion. His ultimate goal in life has always
been to be the best father possible. If you were
to have the opportunity to meet his family you
could safely say he has achieved his goal.
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Superior Customer Service?... We’re Not There Yet! Here's Why.
Customer service is a vital component in the value equation
customers expect from the business they patronize. Yet,
rarely does even the most mundane customer service program,
such as walking a customer to an item, achieve 90% compliance
at store level. Why? Few operators take time to:
• Determine what the customer really wants from
us. They guess!
• Select and perfect a finite number of personalized,
impactful Customer Service programs. They shotgun!
• Sell these programs to their people. They
dictate!
• Benchmark and celebrate their success. They
assume!
This session explains how to avoid these mistakes and
achieve the distinctly powerful competitive advantage
of Superior Customer Service.
Length: 60 minutes - 3 hours
Am I The Leader I Need To Be?
Ever wonder if you have what it takes to be an effective
leader? Whether you’re leading your church group,
little league team, or the people in the parts department
at your plant, this program identifies the 10 qualities
all great leaders seem to possess. We will measure your
propensity to lead and give you a push in the right
direction to improving your leadership qualities. This
session is ideal for anyone who has the need and desire
to lead others.
Length: 60 minutes - 2 hours
Help Wanted! Building the Team of Your Dreams
Finding good help has never been easy. With the short
supply of employable candidates, the only viable alternative
today is to BUILD YOUR OWN. Admittedly, BUILDING is
more involved than BUYING good help. But the good news
is, BUILDING creates more associate loyalty and a stronger
organization. The skills needed for building the team
you have always wanted must include:
• Presenting an inspiring, compelling ORIENTATION
program.
• COMMUNICATING regularly with associates.
• Affecting behavior with a constructive DISCIPLINE
process.
• RECOGNIZING above average performance.
• Setting challenging goals during PERFORMANCE
REVIEWS.
Incorporating these 5 skills will definitely work to
BUILD the team you have always dreamed of. This session
is appropriate for all who manage others.
Length: 60 minutes - 6 hours
It’s About Time
This session is about Time. How it’s wasted. And
how it can be used more effectively. We will analyze
the bad habits some managers have that waste time, and
share many time-saving techniques identified in the
diaries of highly-rated and profit-oriented managers.
If you frequently find yourself wishing a day was 26
hours long or that there were 8 days a week, this session
will be time well spent.
Length: 60 minutes - 3 hours
Forecasting Your Own Future
This session allows for an introspective look at the
health of one’s own business. This interactive
session involves a 10-question test. Answers to the
various questions will provide objective insight into
the future viability of the retailer’s organization.
This fast-paced and revealing session is sure to be
provocative.
Length: 60 minutes
The Next 3 Years... Strategize or Agonize
To Fail to Plan is to Plan to Fail, the old adage goes.
With all the new retail formats encroaching on your
turf there might never be a more appropriate time to
consider a serious attempt at Strategic Planning. This
session has a easy-to-understand approach to Strategic
Planning and how to make it a part of your company’s
culture. No college degree is required here. Just a
willingness to commit some management time to making
your future less chaotic and more fun and profitable.
This topic is a must for owner/operators, company presidents,
and all leaders who want to give their organization
the direction it needs to survive and grow in the years
ahead.
Length: 60 minutes - 3 hours
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