George Whalin


 

George Whalin's experience in retail is extensive and first hand. He started his career on the sales floor and worked his way up. In the 1960s, he opened and managed the original Guitar Center on Sunset Boulevard in Hollywood, California. He sold instruments to the Beatles, Rolling Stones, Jackson Five, Grateful Dead, and many more well-known and not-so-well-known musicians. After leaving the musical instrument business he became the senior training manager for a 125-store consumer electronics chain.

In 1987, George founded Retail Management Consultants, which provides business-building services to retail companies and industry suppliers all across North America. He has worked with a wide range of companies in every area of retailing from single-store merchants to leading national chains. His clients also include retail trade associations; buying groups; franchise organizations; and some of the world's best-known consumer products manufacturers, distributors, and suppliers.

His book, "Retail Success! Increase Sales, Maximize Profits, and Wow Your Customers in the Most Competitive Marketplace in History,” is now in its seventh printing and is used as supplemental reading in several university retailing courses. He writes the monthly Retail Management E-Letter, an online newsletter with subscribers all around the world. As one of the nation's most highly respected retail experts, George is regularly quoted in USA Today, The Wall Street Journal, Business Week, US News & World Report, CNNMoney, Oprah Magazine, and numerous trade magazines as well as newspapers across the country. He's a regular guest on radio and TV newscasts commenting about current retail and consumer issues.

George is a highly sought after speaker, each year delivering speeches and seminars for retail companies, associations, and consumer products manufacturers and suppliers all across North America as well as internationally. Rather than "off-the-shelf" presentations, every presentation is tailored to the industry segment and can be totally customized to fit your organization's goals and objectives.

His presentations are information-packed, exciting, entertaining, humorous, and motivational. But his top priority every time he speaks is to give audiences innovative ideas as well as practical, hard-hitting strategies and no-nonsense tools they can put to use right away to build their businesses, sell more merchandise, and better serve today's savvy consumers.

As a "student" of retail, George visits thousands of stores every year talking with front-line employees, store managers, owners, and customers. This in-store research gives him a unique perspective on retailing, stores, and consumers that he passes along to his audiences and readers.

George has a passion for retail and everything he does from consulting to speaking to writing reflects that passion.



 

Every program George Whalin does is custom-tailored to fit the needs and expectations of the audience with content designed to address the problems, concerns, issues, and trends within the industry segment. His goal is to make sure the material presented is always relevant and of value to the group. His programs have been designed to provide retailers with dozens of ideas they can use to make their stores more competitive, sell more merchandise, better serve their customers, and grow their businesses.

TOPICS:

Retail Success! Increase Sales, Maximize Profits, and Wow Your Customers in the Most Competitive Marketplace in History

Based on his bestselling book, George's Retail Success keynote is jam-packed with ideas, strategies, and cutting-edge concepts every retailer can put to use achieving their own success. Here's just some of what the program covers...

   - How revolutionary retailers redefine the marketplace

    - How you can differentiate your store, merchandise, and service from the competition...and reap the rewards

    - Why great stores need more than a great location

    - A low-cost strategy that can significantly increase sales in any store regardless of size

    - Why you must understand what customers think about your store, your people, and your merchandise

    - Strategies, actions, and attitudes that limit retail success

    - Why you should only hire nice people to work in your stores

    - How a "passion for retail" separates the extraordinary from all the rest

    - How to avoid the problems that have caused some of America's oldest retail companies to fail

    - How to survive and thrive in any kind of economy

Great Store Managers Make Great Stores!

From his work with retailers all across the country, George Whalin has identified the important common characteristics that make the most effective store managers so much better than the rest. The ideas, skill-building methods, and management-improvement concepts George talks about in this seminar are built around these characteristics.

In this highly interactive educational experience, managers identify what it will take to improve the overall productivity of their stores. They fine-tune their own communication skills, personal focus, and leadership abilities as well as learn how to use motivational tools and daily people-building activities to improve the performance of their employees.

Stop, Look, Touch, and Buy: The Dynamics of Merchandising

This seminar has a fresh approach to creating exciting store environments and displaying merchandise so that more customers stop, look, touch, and buy.

Participants learn how to:

    - Fine-tune store layouts to improve traffic flow

    - Create a strong, unique visual image for their stores

    - Maximize merchandise exposure

    - Create effective planograms

    - Create eye-catching displays that sell more merchandise

    - Use signs, props, and effective lighting to make displays come alive and attract customer attention

    - Merchandise stores to maximize impulse sales

    - Create dynamic, attention-grabbing displays on a limited budget

    - Use the right fixtures

    - Use background music to enhance the customer's shopping experience

    - Use holiday and special event merchandising to increase sales

12 Powerful Advertising Secrets Every Retailer Should Know

In this high-impact seminar, George provides retailers with an inside look at some common advertising misconceptions and shows them how to use 12 powerful advertising secrets to ensure their dollars are well spent and their advertising gets results.

The powerful secrets revealed in this seminar will help anyone responsible for retail advertising achieve real cost savings and measurable sales increases.

Power, Punch & Pizzazz! Create Advertising that Grabs Customer Attention and Sells More Merchandise

Retailers know that some portion of their advertising dollars is wasted. This high-content educational seminar will give your members or franchisees the insights, ideas, and tools they need to identify why those dollars are being wasted. They will learn what they can do to get the most from their advertising investment, attract more customers, and sell more merchandise.

The techniques outlined in this seminar will help retailers make better use of newspaper, magazine, direct mail, radio, television, and Internet advertising. Using real-world examples, George shows what works, what doesn't, and how to create a campaign that stands out from the thousands of advertising messages consumers see and hear every single day.

Customer-Direct Marketing: Increase Retail Sales with High-Impact Direct Mail & E-Mail

Customer-direct marketing means taking the message direct to the consumer using targeted direct mail, innovative e-mail, blogs, and even podcasts. By taking the message direct to the consumer, retailers can attract attention, better connect with customers, and build long-term relationships.

This more personal marketing method can be used to target specific, narrowly defined groups of customers; communicate more effectively with current customers; increase store visits; and sell more to every customer.

Today e-mail is one of the most effective marketing tools retailers can use, yet many either don't use it at all or don't use it to its fullest potential. George illustrates the value of e-mail and shows retailers how to take their message direct to the customer.

Double Your Sales and Triple Your Profits with High-Impact Marketing and Promotions!

In this nuts-and-bolts seminar, George Whalin teaches independent and small-chain retailers how to develop a marketing strategy that maximizes every marketing effort. He shows them proven, cost-effective methods for using print, radio, TV, e-mail, and direct-mail advertising and promotions to get more customers into their stores and keep them coming back again and again

This seminar is not about theory. Retailers learn practical, usable marketing ideas and tools they can put to work in their stores to do more business.

Competition? What Competition! Standing Out in Today's Competitive Retail Marketplace

In this presentation, George Whalin shows retailers how to distinguish their stores from every other retailer and stand out from the competition.

Retailers Learn:

    - What today's consumers want and expect from retailers

    - Why everything from store design to customer service to use of technology helps retailers distinguish themselves from the competition

    - How marketplace positioning helps the best retailers grab a larger and larger share of consumer dollars

    - How a small group of narrowly focused retailers have been able to grow and prosper year after year

    - Why consumer demographics, buying habits, and distinct ethnic groups will continue to play an important role in retail success

How to Find an Eagle in a Flock of Turkeys! Finding, Hiring, and Keeping the BEST Retail Employees

Successful companies employ the best, hardest working, and most dedicated people. Every step retailers take to find, hire, and keep the best employees will pay off in lower costs, improved productivity, better customer service, and increased sales. Whether hiring full-time or part-time employees, this practical "how to" seminar gives retailers the tools they need not only to find, hire, and keep the best people but to create a motivational climate where good people work best.

Customer Focused Selling

This seminar provides retail salespeople with the selling tools, communications skills, and proven effective selling methods they need to help them sell more merchandise, serve customers better, and build long-term customer relationships for the store.


  "Your tactical approach to marketing combined with your real world experiences made you a favorite presenter with our group. The attendees certainly responded to your presentation and retail knowledge, and from the comments we received, they found it both informative and filled with ideas they could implement in their businesses right away!"
 
Stacy Frisch, Senior Retail Trainer, Hallmark Cards

  "You are obviously one of the most knowledgeable and dynamic speakers we could have had. The information you presented was right on target for the participants. You are to be commended for requesting specific details about the audience prior to your presentation. Too bad more speakers do not do this."
 
Norma Turok, Chair, National Small Stores Institute

  "George's energy, wit, and humor combined with thorough knowledge on what it takes to succeed in today's retail world are hard to beat...It's impossible not to leave his session with several tangible strategies and ideas that can be implemented immediately."
 
Cynthia D'Angelo, Senior Associate Executive Director, National Association of College Stores

  "What so impressed everyone was you obviously did your homework on our specific industry and tailored your presentation to the audience in such a fashion they immediately could understand your message. Targeting a message to a group where half of the attendees do not even know what the Internet is and the other half believes they are experts on the subject was a somewhat daunting task. You met that challenge and exceeded our expectations."
D. Christopher Davis, Chief Executive Officer, World Floor Covering Association

"Your presentation on competition was exactly what we hoped for, as you relayed plenty of good information and useful ideas to our partners. We would not hesitate to recommend you as a speaker to any group: your content is excellent, your presentation first-rate, and your enthusiasm infectious."
 
Kathy Pamella, Event Planning, Retail Alliance



 

$5,000 for up to 90-minute speech

$6,500 for half-day presentation

$8,500 for full-day presentation

$7,500 for customized keynote address



 

Retail Success! Increase Sales, Maximize Profits, and Wow Your Customers in the Most Competitive Marketplace in History